CRM WordPress Plugin – RepairBuddy

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Either you have a computer repair business, a mobile repair business, drone repair, television repair, bike repair, home appliance repair, watch repair, or car repair business. RepairBuddy WordPress plugin is capable of providing you with an amazing repairing business CRM. Which makes it really simple for you to manage estimates, jobs, technicians, payments, customers, and job reviews.

RepairBuddy helps you define device types, brands, and devices you operate with. Also, you can add services, parts, or WooCommerce products you offer so customers can easily book their device for repair. Where you can also set service prices by types, brands, or devices.

After repair booking, you can modify the quote and send an estimate to the customer so they can approve or reject it. On estimate approval, a job is started, and technicians work on it after getting the work order signed by the customer. A repair ticket can be provided to the customer so they can easily check their device repair status online. Which will improve the customer’s involvement in the repair process, and they can add feedback in the process by messages or attachments. Once a job is completed, an invoice can be printed and provided to the customer.

Online or on-site payments, full or partial, can be taken, and payment receipts can be sent or printed for customers.

SMS and email notifications are just another part that improves the confidence and reliability for your customers. You can send manual or auto notifications to customers on each step of the repairing process.

Feedback or reviews on your repair jobs are very important, which can let you know how your customers feel about your service. Auto- or manual-feedback requests can be sent to the customer’s email or via SMS notifications.

The maintenance reminder is a magical module within RepairBuddy to bring customers back to your business.

These are just some main parts; however, the RepairBuddy WordPress plugin includes several more features with it.

To view details please check the video below.

Many more features available in premiume version. Find other details about premium version.

RepairBuddy Premium Version

🔥 Device types, brands and devices

Either you provide repairing services for mobile phones, tablets, computers, or cars, trucks, and bikes, or you offer repairing services for TVs, air conditioners, watches, or anything. It’s very easy to add the device types and the brands you operate with and some devices. So customers can easily book their service for the device type and device they want. Additional fields can help you get the IMEI, serial number, registration number, pin code, or model number, whatever your requirements are. If you haven’t already listed the device, “other option” is a great feature for customers to add their own devices and brands.

🔥 Services, parts, extras or WooCommerce products

When you are working on a job, you add some services, parts, and extras of products in it. If you have parts in WooCommerce products or you want to use our plugin’s parts feature, both are possible. Extras is a great option that you can use to add items that are not already added in parts or products, for example, a used power cable. The services you define with their service types allow customers to choose them while booking their devices for repair.

🔥 Device Booking single or multiple devices

Customers can easily book their devices for repair by selecting their device type, brand, and then device. If their device isn’t listed already, they can click “other option” to add their device manually.

Customers can add multiple devices in a single booking form. After adding devices, they can select services for each device they need. If their required service isn’t listed, they can manually enter it. At last they fill out their information, and if anything is to be attached, the booking is complete. Customers receive their case number to later check their repairing status online. They also receive email notification about the booking.

🔥 Estimates with approval and rejection feature

After booking, the technician reviews the request and evaluates the required services and parts depending on the customer’s requirements. The technician modifies or adds new services, parts, and extras, then sends the estimate to the customer for approval.

The customer can approve or reject the estimate; if they approve the estimate, the job starts, and they get the further information through their email or SMS.

🔥 Jobs managed by technicians

After a technician has been assigned a job, they can work the job by adding services, parts, and extras they are using in the repair. They can also attach files and extra fields of information in the job.

Technicians can also add manual logs, which can be seen by staff or by customers as well. The email about the manual log and SMS can be sent to the customer if it’s for the customer as well.

Working on multiple devices each service, part or extra can be assigned to related device.

🔥 Print repair ticket and work order

You can easily print a work order so you can get it signed by the customer for permission to operate their device. The same work order can be used as the proof of pickup by the customer. Where the customer agrees with your terms and conditions and signs the work order.

Repair Ticket you can provide to customers so they can easily scan the QR code and check their device status anytime they want.

🔥 Status check for jobs online

Customers get a case # through a ticket provided to them or through their SMS or email. Using that case number, customers can always check the status of their device online and stay in the loop of the process. Which doesn’t only increase their confidence but also gives them answers to several questions they may have.

🔥 SMS and email notifications

We support various SMS gateways so you can easily send repair statuses to your customers during the repair process.

Professional email notification templates are already available to increase your brand’s worth and reliability with your customers. Customers can get SMS and email notifications whenever the job status changes or whenever you send them a manual message.

🔥 Attach files and messages by customer or technicians

Customers can easily add messages or attach files to their ongoing jobs from the online status check page or from their accounts.

Technicians can also add manual messages, files, logs, and extra fields to jobs for customers to see or only for staff to be seen.

🔥 Job history logs public and private

Every time there is an activity in a job, its log is created to keep a record of the job’s history.

Manual logs can be added, private only for staff or public, which customers can also view. The manual log’s email can also be sent to the customer.

🔥 Customer account to manage jobs, estimates and devices

Customers can have an account area with RepairBuddy or WooCommerce to view job history or current jobs; also, customers can view estimates, modify them, and also can manage their devices easily. Customers can also book a new job from their account section.

🔥 Payments online and on-site full or partial

On-site payments can be accepted via various channels, including cash, check, bank transfer, or swipe transaction. On-site payment can be taken in full or partial just deposit.

Online payment links can be sent to customers via email and SMS using WooCommerce and utilizing any payment gateway through WooCommerce.

🔥 Print or email payment receipts

A payment receipt can be printed or sent in an email to the customer for both online and on-site payments.

A professional and beautiful payment receipt template is available to impress customers.

🔥 Print job invoice and repair label

Invoices can be printed or sent via email to customers. You have two invoice templates: the default just lists services, parts, products, and extras, while the device-based template separates particulars of each device under it.

Repair labels can help you to paste a label on a device for checking its history easily or for warranty and verification purposes.

🔥 Reviews request for jobs

Our reviews module is an amazing addition to RepairBuddy, which can let you send manual feedback requests as well as auto review requests. As reviews can help you understand how are you doing for your customers and what you can improve or continue.

Once a review request has been sent to the customer’s email or SMS, they can click the link and land on a page of your website that embeds our review shortcode so customers can leave feedback on your repair jobs. So it’s really amazing and easy to get reviews on your repair jobs.

🔥 Customer feedback on jobs

You can also set up a page on your website to get reviews from customers where they can enter their case # and provide ratings and feedback about the service.

This gives an awesome feeling to customers that they are being heard.

🔥 Maintenance reminders to bring customers back

The maintenance reminder module is another great addition to the RepairBuddy repairing CRM WordPress plugin. Which can help you bring your old customers back to your business premises and get more business. Reminders can be sent based on the interval of older jobs than a selected time. Maintenance reminders are not only sent via emails but can also be sent via SMS.

While maintenance reminders can be activated for all types of devices and all types of brands, they can also work for specific devices and specific brands.

🔥 Reports for daily sales, technician and customer summary

The reports section is powerful for getting statistics about sales with various filters. Like you can filter jobs that have been paid or not paid. You can filter reports on the basis of job status as well. You can also generate various reports for technicians and customers so you can see the performance and history of customers and technicians.

Repair shop CRM is a great tool to make the right decisions about your business with the reports. If you want to analyze if your business growth is positive or not good to take the right decisions, the reports, which can have various filters, are very helpful in the Repair Shop CRM WordPress plugin.

🔥 Warranty booking

The new warranty booking shortcode will help you let your customers book their device for a warranty claim by uploading receipts and other items related to the device in the warranty. The technician can check the details and either approve the warranty or reject it. There are several possibilities to manage warranty claims through RepairBuddy.

🔥 Store manager, technician and customers management

The store manager can assign jobs to technicians and can view all jobs in the store they have access to in case of using the multistore RepairBuddy addon. In the case of a single store, they have access to all technicians and jobs in a store.

Technicians can only work with the jobs they are assigned or can create new jobs themselves. They cannot view jobs that aren’t created by them or aren’t assigned to them.

Customers have their own account area where they can view a history of repair jobs, estimates, devices, and bookings. They can also provide feedback to their jobs and check online status about their device repair easily.

🔥 Currency, tax, payment methods, job statuses and SMS management

RepairBuddy lets you select any currency you want; there are all types of currencies available.

You can add multiple or single tax; primary tax will always be used, but you can change tax for services, parts, and extras as well.

The tax-inclusive option helps you add tax within the total price; tax exclusive calculates tax separate from the total of parts, services, and extras and adds up in a grand total.

You can have multiple job statuses; each status can have its own email and SMS message. also each status can help you define the label of invoice like quote, invoice, estimate whatever.

RepairBuddy supports various SMS gateways. if you have interest in some other gateway you can reach our customer support so they can guide you about possibilities.

🔥 Email templates for booking and estimates

RepairBuddy gives you complete freedom about what to send to your customers when they request an estimate or when they book a job. So you know what’s being sent after each status update or what should be sent. We have wide range of keywords range which you can use in email templates to design and say what you want to say to your customers.

We have tried to explain a little about our Repair shop CRM plugin but the plugin includes several more features. The truth you can know only after using the plugin yourself!

Third party Calls

1) Plugin generates QR code with help of Quick Chart Code API. So customer can easily scan the QR code and get the terms of service loaded in their device.
For which plugin uses https://quickchart.io/documentation/qr-codes/. By Quick Chart which is only used in Repair Order which is to sign by customer.

2) Also when you try to activate your plugin to pro version, in that case the Purchase code and Email address is sent to our system at https://www.webfulcreations.com/members/ to confirm your purchase and activate plugin.

We do take any informaiton from your website and store it anywhere.

Great news we have created a community for repairing businesses. Register today and list your business to reach more customers. RepairBuddy